Return and Refund Policy

Our products are made to order, which means each item is produced only after an order is placed. Because of this, we cannot accept returns or exchanges for items ordered in the wrong size, color, design, or because you changed your mind.

We include product descriptions, sizes, measurements, colors, and other details whenever possible so that you can choose the item that best fits your needs before placing your order.

Damaged, Defective, or Incorrect Items

If the item you received is damaged, defective, has a manufacturing error, or is not the item you ordered, please contact us within 14 days of receiving your order.

To start a return or refund request, contact us at support@escapelimitations.com with your order number, proof of purchase, and photos of the issue.

Please inspect your order as soon as you receive it and contact us immediately if there is a problem so we can evaluate the issue and make it right.

Return Eligibility

To be eligible for a return due to damage, defect, manufacturing error, or wrong item received, the item must be in the same condition that you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

Because our products are made to order, custom products, personalized items, special orders, sale items, and gift cards cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Exchanges

We do not offer exchanges for made-to-order items due to wrong size, color, design choice, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact us at support@escapelimitations.com so we can review the issue and help resolve it.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we approved your refund, please contact us at support@escapelimitations.com.

Return Shipping

For approved returns due to damage, defect, manufacturing error, or an incorrect item, we will provide a return shipping label.

Original shipping costs are non-refundable unless the return is due to our error.